Frequent questions

Do you have a physical store?

We are an online store. Our deliveries are only and exclusively via courier. We do not have commercial premises. We ship to your home or office in Santo Domingo or for shipments to the interior of the country and to the rest of the world.

How can I order?

You can place your order via our website www.addictionrd.com or via WhatsApp Business +1-809-899-0509 or 809-846-2100.

Do you sell gold?

No. Our accessories are fantasy in different high-quality and very resistant materials, such as: 925 Silver, 925 Gold Laminated Silver, Laminated Gold, Gold Laminated or Stainless Steel.

What time should I order to receive the same day?

We ship in two shifts: 9:30 am and 2:00 pm, you must place your order before those times to receive it in less than 2 hours in the capital or in a maximum of 24 hours within the country.

How is the payment?

You can make your payments:
Regardless of where your shipment is, if you place your order directly on the website, the payment is processed automatically on the website and you must make the payment with a Credit Card only.
In Santo Domingo: Cash on delivery, via transfer or deposit using our Blue QR code, with credit or debit card through verifon or blue payment link or via Paypal.
Within the country: Via transfer or deposit using our Blue QR code, with a credit or debit card using a blue payment link or PayPal.
Outside the country: Via transfer or deposit using our Blue QR code, with a credit or debit card using the blue payment link or paypal.
What time do I receive my order?
If you are in Santo Domingo and your order reaches us before 10am or 2:30pm you will receive it. However, if your order arrives after 2:30pm, it will be shipped the next day in the first shipping shift.
If your order is for domestic shipping, it would take 24 to 48 hours at the offices of the shipping services we use.
If your order is for shipping abroad it would be 8 to 21 business days. Directly to the address you provide.
What type of guarantee do you offer?
We offer only and exclusively material guarantee. We do not offer a guarantee for breakage or loss of stones. We do not repair parts.
How can I clean my accessories?
You can restore the shine to your pieces with a jewelry cloth. We invite you to our blog where we offer you tips to carry out your cleaning process on your pieces.
What happens if I don't receive my order on time?
Contact us via Whatsapp, Email, or Telephone and we will immediately verify the status of your order.
What can I do if I don't like the merchandise upon receiving it?
At the time of delivery you can notify via our courier and we will immediately issue you a credit note for the cost of the parts.
SHIPPING VALUE IS NOT REFUNDED.
IN CASE WE HAVE TO RETURN TO RECEIVE THE ITEM WE HAVE A CHARGE FOR THE TRANSFER TOO.
How can I know what size I am in rings?
We invite you to our blog or our IGTV on INSTAGRAM where we show you how to confirm your size.
How can I know what size I am in bracelets?
We invite you to our blog or our IGTV on INSTAGRAM where we show you how you can confirm the measurement of your wrist.

Us...

  • We believe that jewelry is more than a piece, it is a way of expressing ourselves that captures moments, memories and emotions.

    We offer a unique shopping experience that combines inspiration, quality and solution with speed and security for your personal or gift purchases with just one click.

  • Mission
    Provide a quality, fast and secure digital service for purchases of jewelry, accessories and gifts, guaranteeing on-time service as well as each of our pieces.
    Vision
    To be the number one Jewelry e-commerce in the Dominican Republic and the world, present on all digital platforms, occupying the first position in the minds of our current and potential customers when it comes to needing to make purchases of jewelry and accessories, both personal and personal. gifts.

Follow us on Instagram @addictionrd