Addiction Srl Exchange, Returns and Guarantees Policy

Exchange, Returns and Warranty Policy Addiction Srl

General features:

Our guarantee, exchange and returns policy has the main objective of satisfying the Addictionrd user, implementing the guidelines to follow to facilitate the process of exchanges and returns of the products that can be purchased in our online store. It is subject to the provisions of the regulations that govern the rights of consumers and users in the Dominican Republic. This is the Constitution of the Dominican Republic, the General Law for the Protection of Consumer or User Rights, No. 358-05, promulgated on September 9, 2005 (hereinafter, “Law No. 358-05”) and the regulations for the application of the General Law for the Protection of Consumer and User Rights, no. 358-05, of September 9, 2005, approved by decree no. 236-08, dated June 30, 2008.

Addictionrd and all its collaborators are committed to complying with this policy of guarantees, exchanges and returns. By purchasing at Addictionrd.com or via WhatsApp you automatically access our exchange, returns and guarantee policy, accepting its terms and conditions.

The customer, before making the purchase, must remember that most exchanges and returns can be avoided before making the purchase. For this reason, it is important for the customer to review the models and specifications, as well as the elements to take into account when purchasing a product. Also, the customer can contact us by calling the customer service number for more information, at 809-899-0509 or 809-846-2100 write to us at info@addictionrd.com.

Addictionrd customers may retract any purchase made in our online store or via WhatsApp and request changes and returns within a maximum period of seven (7) days from receipt of the order, by contacting the desired means by calling the number customer service for more information, 809-899-0509 or 809-846-2100 write to us at info @ addictionrd.com , twenty-four (24) hours a day, as long as it applies and all the terms and conditions of our Exchange, Returns and Policy are met. Guarantee.

To request guarantees, changes or returns, the customer must do so by writing to info@addictionrd.com indicating the order number and the reason for the request. Automatically, this request will reach the Addictionrd Customer Service Department. We are in charge of contacting you directly, evaluating the reasons and, if accepted according to the terms and conditions, proceeding to create a credit note.

Important note: It is essential to always have your purchase invoice and the condition of the item as it was sent to you.

Terms and definitions

For the application and execution of these policies, it will be understood as:

"The client" to any natural or legal person, public or private, who acquires, consumes, uses or enjoys Addictionrd.com products.

“AddictionRD” , the commercial name under which Addiction SRL operates, which is dedicated to the marketing and distribution of products via the Internet, through the web portal: www.addictionrd.com

Durable goods: are those whose characteristics allow them to be used successively until their properties are exhausted during their useful life, in accordance with the provisions of article 3 of Law no. 358-05.

Delivery failure: situation under which the order was not successfully delivered to the customer, after two delivery attempts or because the customer refuses to receive them, whether or not they inform AddictionRD about their cancellation.

Warranty: special coverage that a product has in case of defects during a certain period by virtue of which AddictionRD is responsible for intermediating with the client, if applicable, the enjoyment of the guarantee.

1. Guarantee

1.1 The products on AddictionRD have a guarantee, except for perishable products and those referred to in this policy of exchanges, returns and guarantees, identified below. The warranty validity period may vary from one product to another depending on the manufacturer's provisions. For this reason, the user must verify the warranty period of the product they wish to purchase in the product sheet.

1.2 During the validity of the guarantee and if the elements that allow it to be exercised described in the sheet of each product are configured, the customer may request free and satisfactory repair of the original defects or defects of the product. If repair is not possible, the customer may request one of the following options:

1. The replacement of the product with another in good condition;
2. A price reduction; either
3. A credit note for the value of the same, which will be valid for no more than 30 days.

1.3 The warranty starts on the date on which the product is delivered to the customer. This is independent of the right to withdrawal that the customer can exercise within 7 days of purchasing the product. For this reason, once the 7-day period to exercise the right of withdrawal has expired, the customer will continue to enjoy the product warranty but must exercise it and manage any exchange, return or exercise of guarantees directly with AddictionRD.

1.4 If one or more products that the customer purchases and that include a warranty are defective and are within the warranty coverage time, the customer must write to info@addictionrd.com explaining the problem, so that AddictionRD can manage the warranty;

1.5 The warranty that the products come with includes the following:

1. Merchandise resend service at no additional cost, if it is replaced by another item of the same value, as long as the damage to the product is notified at the time the customer receives it.
2. Credit note in the name of the client by AddictionRD is valid for no more than 30 days after it is issued.

1.7 Warranty invalidation conditions

The warranty will be invalid if one or more of the following conditions are met:

1. Acts of vandalism.
2. Deterioration or damage due to wear and tear caused by normal use or operation of the product.
3. Deterioration or internal or external damage caused by improper use, abuse or mistreatment that goes against the use of the product.
4. Theft or destruction.
5. Damage, deterioration, mistreatment, twisting, blows, scratches, contact with chemicals such as Pool Chlorine, Beach Water, Heat, Chemicals, Perfumes, and any other item that has been exposed.
6. Abuse and damage due to force.
7. Contractual expiration of the warranty coverage for the replacement of the item, except in cases of extension of the warranty for the time that the consumer was unable to use the product. This time will be computed by our customer service and informed to the customer.
8. Products exported outside the Dominican Republic or removed from the national territory in any way.
9. Damage, breaks, stains, any visual damage to the product or any malfunction caused by improper use by the customer.

2. Exchanges and returns

It is essential to have the purchase invoice and that the item be returned in the same conditions in which it was received by the customer, for exchange and return purposes.

2.1 Return of orders when delivery could not be made (delivery failure):

2.1.2 When the order could not be delivered to the customer or the person authorized to receive the order, after two attempts because:

• The client was not there.
• The person authorized to receive the order was not there.
• The customer could not be contacted.
• The delivery address was wrong.

The customer will be notified through the email address registered by the customer in their Addictionrd account, in order to inform them that said attempts were carried out and they will be informed that they must cover the shipping charge again to return. send you your order. Delivery costs will be the responsibility of the customer.

2.2 Cancellation of orders that have not been delivered to the customer

2.2.1 The client cannot under any situation request the cancellation of his order if it has already been processed via the website www.addictionrd.com or taken via WhatsApp.

2.2.2 If the order has already been shipped and the customer could not receive it at the time of delivery, they must cover the shipping value again.

2.3 Return of orders that have already been delivered to the customer

2.3.1 A return of an order delivered to the client is considered to be the process carried out by the client through which the client requests via WhatsApp the return of the order due to an error in size or in the selection of the item by the client. The customer must always cover the shipping costs again if they have made a mistake when ordering.

2.3.2 If the customer must request a return because the item they ordered did not arrive, or if it has any damage at the time of delivery, all shipping costs are the responsibility of Addictionrd and the replacement of the item with the correct one.

2.3.3 If the customer decides to return or not accept a shipment, shipping and handling charges, to and from our warehouse, will not be refunded, unless the return or non-acceptance of the product is due to a justified exercise of the guarantee. , in accordance with this document.

2.3.4 Free shipping, super offers, coupons and other special promotions can only be used once. This means that if the customer uses some of these promotions, they will not be able to use them again if the product is returned or rejected.

2.3.5 The return of the item whenever it is available will be made within a period of 24 hours. If the customer wants to substitute another item of the same value, they can do so or accept a Credit Note that will be valid for no more than 30 days.

2.3.6 Under no circumstances will a product be refunded in cash, transfer or credit card reversal.

2.3.7 The verification process for refund requests will have a maximum duration of 24 hours.

2.3.8 If outside the period to exercise the right of withdrawal, the client decides that he does not want the product he chose and purchased for UNJUSTIFIED reasons, the client will be responsible for paying the transportation costs for the return, as well as the costs for shipping the new equipment. In the event that the customer has paid for the shipping of their products at the time of purchase, this amount will not be returned, since the customer used the courier service and it did its job appropriately.

23. 9 If the client requests a replacement, the product will be replaced with a product with similar characteristics, crediting the total amount paid and charging or crediting the difference if any, depending on the case. In this case it is the client who decides which of the two options he prefers.

3. General conditions for returns due to order cancellation

1. The order after being processed cannot be canceled.

4. Justified reasons for a return.

1. The customer was subject to phishing, credit card fraud, and bank account takeover fraud. Therefore, the purchase was made fraudulently.
2. The payment corresponds to an operation not requested by the client.
3. The purchased product was not received.
4. The product purchased does not correspond to the one requested.
5. The purchased product does not meet the inherent characteristics.
6. The request was made within the reflection period and the right to withdrawal.

4.1 The product delivered is defective, defective or insufficient. That is, in accordance with article 63 of Law no. 358-0905, when due to its nature or conditions it does not comply with the purpose or utility for which it was intended, is different from the specifications stipulated by the seller or diminishes in such a way its quality or the possibility of its use that if it had been known, the consumer or user would not have purchased it or would have paid a lower price.

5. General conditions for a return and replacement.

1. The order must have been shipped and delivered.
2. That the merchandise is not on sale, since it is not subject to return or replacement, except for the exercise of the right of withdrawal, it has no exchange or refund.
3. The product must not be damaged or damaged due to customer actions.
4. The product must have original labels, accessories and packaging.
5. The product must not show signs of substantial use, dirt, or wear nor must any conditions have been set to void the warranty.
6. The return will not proceed if the client or user alleges a defect or defect by comparison with another good or service of higher quality or of equal quality from another manufacturer or brand.
7. For the return, refund or replacement to apply due to the exercise of the right of withdrawal, the product must not be more than 7 days old after being delivered.

6. Conditions for shipping the items you wish to return

1. As a general rule, the customer must request the collection of their package/product/item to proceed to return the product whether due to error on the part of Addictionrd. If the customer exercises the right of withdrawal, this is within 7 days of purchasing the product, always exercised for one of the reasons established in this document, Addictionrd assumes the costs and logistics related to the return of the item. If the 7-day period to exercise the right of withdrawal or the period to exercise the guarantee has expired, the customer will assume the costs and logistics related to returning the item.
2. In the event that the customer chooses any method to return the product other than Addictionrd, the customer assumes responsibility for any damage caused by the personnel who picks up the product or any damage caused during its transportation.
3. If the product is not in its original packaging, it will not be collected.
4. If during the return process the customer sends the product(s) to the seller but the product(s) to be returned does not meet the requirements to be accepted by Addiction, such as the general conditions stated above. , the product will be returned to the address registered by the customer and no replacement will be made. Addictionrd will notify you of this situation via email.

7. Conditions for empty envelopes or boxes, missing parts, different product or incomplete order

7.1 In the event that Addicitonrd sends empty envelopes, empty, incomplete, erroneous boxes, packaging or bags, products with missing, broken or damaged parts, a different product and that are considered an incomplete order, the customer may select REPLACEMENT of the order, if and only if our courier is present at the time the envelope is opened.

8. Return refund conditions

8.1 Cash refund, transfer or card credit does not apply under any circumstances.

8.2 It will be Addictionrd's sole obligation to issue a credit note to the customer for the value of their order and the customer must make use of it within a period of no more than 30 days.

8.3 The only refund to be made will be replacement of the product or issuance of a Credit Note.

Note: Guarantees, exchanges and returns will be invalidated if the customer does not comply with the requirements established in this policy.

For more information, please write to us at info@addictionrd.com and we will assist you as soon as possible. You can also write to us via WhatsApp at 809-899-0509 or 809-846-2100 We're here to serve you.